Beyond WeChat: Top Chinese Social Media Platforms for Effective B2B Marketing

June 6, 2025

When discussing B2B marketing in China, WeChat is often the first platform that comes to mind—and for good reason. But to truly maximize your impact in the Chinese B2B market, a broader omni-channel approach is necessary. Several other Chinese social media platforms—like Weibo, Zhihu, and Maimai—offer powerful opportunities to connect with industry professionals, position your brand as a thought leader, and find new business leads.

Here’s how to leverage these platforms in your B2B strategy:

1. Weibo: Build Awareness and Monitor Industry Trends

Weibo is one of China’s largest microblogging platforms, offering real-time engagement and trend discovery. For foreign B2B brands entering the market, Weibo serves as a gateway to build brand awareness and join industry conversations.

Key Benefits:

  • Use hashtags to follow relevant conversations and competitors
  • Publish thought leadership content and company updates
  • Discover local partners and events by tracking trending keywords

Best Use Case:

Early-stage market entry, brand visibility, and competitor monitoring.

2. Zhihu: Establish Thought Leadership

Zhihu, China’s leading Q&A platform, is widely used by professionals seeking credible, in-depth knowledge. With its highly educated and engaged user base, Zhihu is ideal for demonstrating expertise and winning trust.

Key Benefits:

  • Answer industry-related questions to position your brand as a trusted expert
  • Publish long-form articles, whitepapers, and case studies
  • Build brand authority over time with consistent, high-quality engagement

Best Use Case:

Mid-funnel content strategy and thought leadership for vertical industries (e.g., SaaS, tech, manufacturing).

3. Maimai: Tap into China’s B2B Professional Network

Maimai is often referred to as China’s LinkedIn. It connects verified professionals and businesses, making it an ideal platform for lead generation, recruitment, and corporate branding in the B2B space.

Key Benefits:

  • Reach decision-makers directly through Maimai’s professional network
  • Run employer branding campaigns to attract talent and partners
  • Participate in B2B forums to grow visibility in your niche

Best Use Case:

Corporate relationship building, talent acquisition, and high-level B2B engagement.

Final Thoughts: Adopt an Omni-Channel Strategy for B2B Success

While WeChat remains the cornerstone of B2B digital marketing in China, platforms like Weibo, Zhihu, and Maimai offer complementary benefits that support brand visibility, industry credibility, and lead generation.

By integrating these platforms into your marketing strategy, you can:

  • Diversify touchpoints with target audiences
  • Build trust through content and dialogue
  • Stay agile in a dynamic digital ecosystem

Need help creating a China-ready B2B marketing plan?

Contact us today to develop a multi-platform strategy tailored to your business goals.

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Maximizing B2B SEO in China: The Strategic Role of Baidu Baike

May 9, 2025

When it comes to B2B digital marketing in China, most brands focus on platforms like WeChat. However, many overlook a powerful yet cost-effective asset that can significantly boost brand visibility, credibility, and SEO performance—Baidu Baike (百度百科).

What Is Baidu Baike?

Baidu Baike is China’s equivalent of Wikipedia, but it’s more than just an online encyclopedia. With nearly 300 million monthly homepage views and even more traffic from Baidu Search, Baidu Baike plays a crucial role in shaping brand perception and supporting search-driven research in China.

For B2B marketers, a well-maintained Baike page serves as an authoritative digital asset, offering Chinese professionals a credible first touchpoint when researching potential partners, vendors, or service providers.

Screenshot of the Baidu Baike page for GIC, the Government of Singapore Investment Corporation, showing company introduction, details, and related video.

GIC’s official Baidu Baike page serves as a strong example of how foreign organizations can build credibility and improve search visibility in China.

Why Baidu Baike Matters for B2B Marketing

  • Search Visibility: Baidu Baike entries rank highly on Baidu, improving your organic SEO performance.

  • Credibility Boost: A professional Baike page adds legitimacy and positions your brand as a trusted source of information.

  • Lead Generation Support: It helps prospective clients or partners validate your business before making contact.

  • Content Ecosystem Integration: Baidu Baike links seamlessly with other Baidu properties like Zhidao, Baijiahao, and Tieba.

How to Create a Baidu Baike Entry in 2025

  1. Register a Baidu Account

    • Required for submission. You’ll need a verified Baidu account, typically with a Chinese phone number.

  2. Check for Existing Entries

    • Search your brand in Baike to ensure no duplicate entries exist.

  3. Draft a Structured Entry

    • Include your company’s history, services, milestones, and leadership details in simplified Chinese.

  4. Cite Reliable Sources

    • Reference Chinese-language news outlets, government publications, or academic sources to validate your content.

  5. Submit for Review

    • Baidu’s editorial team will review and approve your entry before publishing.

5 Proven Strategies to Maximize Baidu Baike’s Value

1. Create a Structured, Professional Entry

Write your page like a Wikipedia article with a clean layout, well-defined sections, and neutral language.

2. Optimize for Baidu Search

Use industry-relevant keywords, highlight your Chinese brand name, and include internal Baike links to related concepts or categories.

3. Leverage Baidu’s Content Ecosystem

Link your Baike page in:

  • Zhidao Q&As

  • Baijiahao articles

  • Tieba forums

  • SEM ads and Baidu Brand Zone

4. Keep Your Entry Updated

Regularly refresh your page with new milestones, product launches, and verified information to maintain credibility.

5. Use Third-Party Mentions as References

Leverage mentions by KOLs, journalists, or platforms like Zhihu as credible references to strengthen your Baike content.

Final Thoughts

As search-driven research continues to dominate B2B buyer behavior in China, Baidu Baike remains one of the most underrated digital assets for foreign brands. Investing in a credible, well-optimized Baike page can help your brand build trust, visibility, and lead generation potential in the world’s largest online market.

Need help with Baidu Baike or your B2B China marketing strategy? Contact us today to learn more.

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Douyin for B2B: Unlocking New Growth Opportunities in China

April 11, 2025

As the B2B marketing landscape in China rapidly evolves, staying ahead means understanding where your audience spends their time—and increasingly, that place is Douyin. Once considered primarily a B2C platform, Douyin is now gaining significant traction among B2B marketers looking to connect with China’s next generation of decision-makers.

Why Douyin Is Emerging as a B2B Marketing Powerhouse

With 743 million Monthly Active Users (MAUs) and strong penetration in Tier 1 and Tier 2 cities, Douyin has become the third most-used social media platform by multinational corporations in China, after WeChat and WeChat Channels.

So, what’s fueling this growth?

  • Changing Buyer Behavior: Millennials—now key B2B decision-makers—prefer self-guided research over sales calls. They seek engaging, short-form content to inform purchasing decisions.
  • Smart Recommendation Algorithms: Douyin’s algorithm ensures that your content reaches the most relevant users, increasing targeting efficiency and lead quality.
  • Immense Reach: The platform’s scale and format offer unprecedented brand visibility, especially at the top of the funnel.

Key Benefits of Using Douyin for B2B Marketing

1. Massive Brand Exposure

Your brand can reach millions of professionals—many of whom are actively involved in procurement and decision-making.

2. Highly Engaging Content Format

Douyin’s short-form video format is perfect for showcasing product use cases, customer success stories, or industry trends in a digestible, entertaining way.

3. Two-Way Engagement

Comment sections and DMs allow for direct interaction with prospects—something not easily achieved through traditional B2B channels.

How to Do B2B Marketing Effectively on Douyin

Create Short, Impactful Videos

Focus on content like:

  • Product demos
  • Thought leadership insights
  • Case studies
  • Behind-the-scenes of your company or product

Tell a Compelling Brand Story

Users connect with stories, not sales pitches. Humanize your brand with:

  • Founder stories
  • Team introductions
  • “A day in the life” at your company

Embrace Creative Formats

Douyin rewards creative content. Try:

  • Animation and explainer videos
  • Light-hearted skits or scenarios
  • Interactive Q&As or challenges

Best Practices for Douyin B2B Campaigns

  • High-Quality Production: Use professional visuals, crisp audio, and seamless editing to capture attention.
  • Active Engagement: Respond to user comments and messages promptly to build relationships.
  • Timely Content: Align content with trending topics, industry news, or product launches to stay relevant.

Case Study: JLL’s Douyin Strategy

Global real estate leader JLL used Douyin to build professional video profiles for their consultants. The result? More human, relatable connections with potential clients—boosting both individual engagement and overall brand perception.

Ready to Leverage Douyin for Your B2B Growth in China?

If your brand wants to tap into a fast-growing, digitally savvy B2B audience in China, Douyin is a powerful tool worth investing in. Contact us today to build a tailored Douyin strategy that drives awareness, engagement, and long-term value for your business.

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5 Key B2B Marketing Predictions for 2025: How to Stay Ahead

February 14, 2025

As we move into 2025, the B2B marketing landscape is set for transformative changes. From the rise of influencers to AI-driven marketing innovations, staying ahead of these trends is crucial for maintaining a competitive edge. In this blog, we’ll explore five key B2B marketing predictions for 2025 and actionable strategies to help businesses adapt and thrive.

1. The Rise of Creators and Influencer Marketing

Influencer marketing is no longer just a B2C strategy—B2B brands are rapidly embracing creators to build trust and credibility. According to LinkedIn, 61% of B2B leaders plan to increase their influencer marketing budgets. With the Creator Economy projected to reach $500 billion by 2027, now is the time for B2B brands to tap into this growing market.

Actionable Tip: Partner with industry-specific influencers and content creators who align with your brand values. Leverage their reach to engage prospects and generate high-quality leads through authentic storytelling.

2. AI Will Revolutionize B2B Marketing

AI is becoming a game-changer in B2B marketing, with 64% of B2B leaders planning to expand their investment in AI-driven solutions. From automating customer interactions to enhancing content personalization, AI is reshaping the way marketers create and optimize campaigns.

Actionable Tip: Implement AI-powered tools to enhance creative processes, streamline workflows, and generate data-driven insights that improve campaign performance.

3. Short-Form Video Will Dominate Content Strategies

Short-form video continues to gain traction, delivering high engagement and trust. Studies show that 55% of B2B marketers report the highest ROI from short-form social videos, while 63% of B2B buyers rely on video content to inform their purchasing decisions.

Actionable Tip: Invest in short-form video content that features industry experts, customer testimonials, and educational insights. Platforms like LinkedIn, YouTube Shorts, and TikTok for Business offer powerful distribution channels for reaching your target audience.

4. Performance Marketing Will Shift Toward Long-Term Impact

While performance marketing remains a priority, brands are shifting focus to measuring long-term effectiveness. Ebiquity’s 2025 Media Budgets Survey highlights that 42% of marketers are increasing their performance marketing budgets, but with a growing emphasis on long-term brand-building.

Actionable Tip: Leverage AI-driven analytics tools to track and optimize campaign performance. Balancing short-term ROI with long-term brand growth ensures sustainable success.

5. Collaborative Problem-Solving Will Be Essential

As B2B marketing becomes more complex, collaboration and human-centric skills are gaining importance. LinkedIn’s Marketing Jobs Outlook Report notes a 138% increase in demand for collaborative problem-solving skills between 2021 and 2023.

Actionable Tip: Build a culture of collaboration within your marketing teams. Invest in training programs that combine creative execution with AI-driven solutions to navigate evolving challenges effectively.

Final Thoughts

Adapting to these key B2B marketing trends in 2025 will be critical for staying ahead of the competition. By leveraging influencer marketing, AI innovations, video content, long-term performance strategies, and collaborative problem-solving, businesses can drive meaningful engagement and growth.

Looking to optimize your B2B marketing strategy for 2025? Contact us today to explore customized solutions tailored to your business needs!

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Mastering WeChat Channels’ Algorithm for Maximum Exposure

January 3, 2025

As the Chinese social media landscape continues to evolve, WeChat Channels (视频号) remains a crucial platform for brands looking to connect with Chinese audiences. The key to success on WeChat Channels lies in understanding its recommendation algorithm, which determines which content gets seen and by whom. This blog dives into the core of WeChat Channels’ algorithm, focusing on the different recommendation mechanisms, and provides actionable strategies for optimizing your content to maximize exposure.

Understanding the WeChat Channels Recommendation Algorithm

WeChat Channels stands apart from other video platforms, such as Douyin (抖音), by relying heavily on social recommendations rather than interest-based algorithms. According to recent data, 55% of the weight in content recommendations is based on social interactions, highlighting the importance of leveraging existing connections. In comparison, popular content recommendations account for only 15% of the total weight a breakdown of how WeChat Channels determines which content gets promote

  • Social Recommendations (55%)

Engagements from WeChat friends (likes, comments, shares, etc.) play a huge role in determining whether a video gets recommended. If a video receives interaction from users within their social circle, it’s more likely to be recommended to others, creating a snowball effect of increasing exposure.

  • Interest Algorithm Recommendations (20%)

Content is tagged with specific keywords that align with user interests. Based on the user’s interaction history, videos that match their interests are more likely to appear in their feeds. This system uses data such as previous content engagement to make accurate recommendations.

  • Engagement Algorithm Recommendations (15%)

This algorithm looks at engagement metrics such as the number of likes, comments, shares, and completion rates. New content enjoys an initial boost due to its timeliness, meaning fresh videos have a higher chance of being recommended in the early stages.

  • Geolocation Recommendations (5%)

Users are shown content from creators located near them or related to their region, helping them discover videos that are more relevant to their local environment.

  • Hashtag Recommendations (5%)

Hashtags, such as “#topic,” allow content to be aggregated in one clickable hyperlink. Videos tagged with popular or relevant hashtags often get higher visibility, particularly if they are among the top posts related to that topic.

 

Optimizing Your Content Strategy for WeChat Channels

To ensure that your content reaches a larger audience, it’s important to align your video production with WeChat’s recommendation logic. Here are a few practical tips to help your content perform better:

  • Leverage Social Networks for Social Recommendations

Encourage your followers to engage with your content through likes, comments, and shares. The more interactions your video generates within social circles, the more likely it will be recommended to others.

  • Focus on High-Quality Content

High-definition, clear audio, and unique content stand out on WeChat Channels. Videos that offer original value are more likely to be recommended than reused or low-quality content. Invest in creating videos that offer something new, whether it’s unique insights, educational content, or entertainment.

  • Engage Users Early: The Golden Three Hours

The first three hours after posting a video are critical. During this “Golden Three Hours,” high engagement rates such as completion rates and positive interactions (likes, shares, comments) can trigger further algorithmic promotion. Be sure to promote your videos actively during this window through WeChat Groups, Moments, and other social channels.

  • Publish During Peak User Activity

Timing your posts when your audience is most active can help you gain immediate traction. Posting during high-traffic hours (morning, lunch breaks, evening) maximizes your chances of hitting the right audience at the right time.

 

Building an Effective Content Strategy: Key Takeaways

  • High Engagement Drives More Exposure

Focus on creating shareable content that encourages users to engage through comments, shares, and likes.

  • Use Hashtags Wisely

Tag your content with trending or relevant hashtags to increase its discoverability.

  • Create Value-Driven Content

Ensure your content offers something unique that resonates with your audience. Whether it’s education, entertainment, or problem-solving, make sure it’s content with your audience values.

  • Optimize Timing

Publish your videos during peak engagement hours and during weekends to capture the maximum number of viewers.

 

Conclusion

By understanding WeChat Channels’ recommendation algorithm and aligning your content strategy with its logic, you can significantly increase your brand’s exposure on this platform. Remember, social interactions are at the core of WeChat Channels’ algorithm, so creating content that drives engagement is key to boosting your reach.

 

If you’re looking to optimize your content for WeChat Channels and need help navigating its recommendation algorithm, our team is here to assist you. Get in touch with us today to elevate your digital marketing strategy on WeChat Channels!

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Innovative Content Formats for Industrial Brand Storytelling

March 5, 2024

In today’s digital era, capturing audience attention amidst China’s competitive landscape is crucial for brands. To stand out effectively, they must harness innovative storytelling and content formats that engage Chinese audiences in compelling ways. This also applies to business-to-business brands which until now were known for a rather conservative approach to digital marketing. 

However, in the super-saturated world where attention span is getting shorter, developing high-quality, informative content that addresses the specific needs and interests of the B2B audience is crucial. One of the top goals for B2B companies is to position themselves as an industry authority by sharing valuable insights, expertise, and thought leadership content. Many brands already have an existing library of assets that can be repurposed for the Chinese market. In other circumstances, they can create new localized content. This could involve contributing guest articles to industry publications, participating in webinars or podcasts, and engaging in meaningful conversations on social media. 

 

Brand Storytelling in Manufacturing: Building Connections

One of the most important aspects of the B2B strategies is brand storytelling. Among often niche and complicated industries humanizing the brands is what can truly make an impact. The benefits of brand storytelling is that it differentiates brands and fosters meaningful connections with audiences, enhancing brand awareness and trust. Understanding audience motivations and crafting authentic narratives are key to creating compelling brand stories that resonate with audiences. In the B2B realm where the topics are often complex, structured and smart communication is very important. 

 

Find Formats that Work Best

Producing content that is informative, visually attractive and engaging is the key to grabbing and maintaining your audience’s attention. Visual representations make complex data more accessible to a broader audience and help readers understand the story better. In this case more advanced WeChat articles or infographics can be a good choice to inform about new product launches or to showcase existing products in interesting ways. 

On the other hand, more bite-sized content can include carousels, image messages for WeChat or short videos. The latter surely deserves special attention in the Chinese market with outlets such as WeChat Channels which are interconnected with WeChat. 

Why not engage the readers even more with interactive quizzes or small contests? 

 

Content that Converts

B2B buyers are often looking for information to help them make informed decisions. Educate your audience through educational content, product demonstrations, and tutorials that showcase the value of your offerings. Social media content can also serve to clarify main pain points and handle clients’ objections. 

Behind the scenes from your headquarters or factories can be a great way to reassure potential customers that your product is of top quality. Of course, there are many factors that a B2B audience needs to consider before making a purchase but social media content can be one the final touch in their decision making process. Not to mention, more and more often social media such as WeChat, RED or Zhihu serve as discovery platforms even for relatively niche and specialized industries. 

Read more: 10 Ways for a B2B Brand to Generate Leads on WeChat

Leverage Offline Events for Online

Offline events are one of the major marketing channels for B2B brands in China. Since China’s reopening last year, we can observe a significant recovery of offline exhibitions and activities. CIIE, China International Import Expo, being the major one takes place annually in Shanghai. During offline events thanks to the QR code exposition, brands can gain hundreds of new followers.

Most brands however miss on the opportunity to leverage offline events for their social media channels. Companies can produce a significant amount of content that they can then reuse in different formats for their social platforms. Brands like Groz-Beckert chronicle their presence at major industry trade shows and share short but engaging interviews with their brand representatives or clients visiting their booth. More and more often, B2B decide to live-stream their conferences and key events. 

 

Live streaming B2B China Groz Beckert

Read more: Ignite Your B2B Brand in China with the Power of Live-streaming

New Frontiers for B2B brands

Most B2B brands are already quite familiar with the WeChat ecosystem and some are ready to explore new platforms. One of top choices for brands will be Zhihu. 

Zhihu, often dubbed the “Quora of China” is a leading Chinese question-and-answer platform founded in 2010. Zhihu serves as a knowledge-sharing community where users can pose questions, provide answers, and engage in discussions on a wide range of topics. Brands typically open their own official accounts to spread brand awareness and industry knowledge. They can either publish their own articles or respond to questions already asked by the public.

 

Read more: Establishing Industry Expertise: Unleashing the Power of Zhihu’s Q&A and Brand Sector

Another interesting platform for brands to explore is RED (Xiaohongshu). B2B brands more and more often venture into platforms to increase their brand awareness and generate leads in unexpected places. 

If you wish to know more about marketing in China, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

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Key Steps to Strengthen the Impact of Weibo in B2B Marketing

January 25, 2024

In the dynamic landscape of digital marketing, Weibo stands out as a powerful platform that extends its reach beyond personal connections to provide immense opportunities for B2B marketing. As a result, this social media giant has become an invaluable tool for businesses looking to establish a solid online presence and engage with a diverse audience. 

Delve into key strategies for leveraging Weibo in B2B marketing, focusing on building your presence, participating in industry events, and unlocking the potential of Weibo Ads.

📱 Weibo & Twitter: Are They Comparable?

Building Your Weibo Presence

Establishing a robust presence on Weibo is the first step towards making a lasting impression in the B2B realm. Above all, begin by crafting a compelling profile that accurately reflects your business identity. Use a professional profile picture, a concise and informative bio, and ensure that your contact details are readily available.

Regularly share relevant content that resonates with your target audience. This could include industry insights, thought leadership articles, and updates about your products or services. The key is to strike a balance between promotional content and valuable information that your audience can benefit from.

Leverage hashtags strategically to increase the discoverability of your posts. For instance, research popular industry-related hashtags and incorporate them into your content. This not only expands your reach but also positions your business as a key player within your sector.

 

Participating in Popular Industrial Events and Campaigns

Firstly, Weibo is not just a platform for broadcasting; it’s a dynamic space for interaction. Actively participate in popular industrial events and campaigns to enhance your visibility and credibility within the B2B community.

Secondly, keep an eye on trending topics and discussions within your industry. Join relevant conversations by commenting on posts, sharing your expertise, and building connections with other businesses. This not only boosts your engagement but also positions your brand as a knowledgeable and approachable entity.

Thirdly, Collaborate with influencers and thought leaders in your industry. Influencer partnerships can significantly amplify your reach and lend authenticity to your brand. Identify influencers whose audience aligns with your target demographic and explore collaboration opportunities.

 

Weibo Ads Introduction and Successful Campaigns

Weibo Ads present a potent avenue for elevating your B2B marketing efforts. Craft compelling and visually appealing ad creatives that resonate with your target audience. Whether it’s promoting a new product, announcing an event, or showcasing industry insights, Weibo Ads allow you to tailor your message for maximum impact.

Segment your target audience based on demographics, interests, and behavior to ensure that your ads are reaching the right people. Moreover, Weibo provides robust targeting options that enable you to tailor your campaigns with precision.

 

Analyze the performance of your campaigns regularly

Weibo’s analytics tools offer valuable insights into the reach, engagement, and conversion metrics of your ads. Use this data to refine your future strategies and ensure that your B2B marketing efforts on Weibo are continually evolving.

In conclusion, Weibo has emerged as a game-changer in the realm of B2B marketing in China. By strategically building your presence, actively participating in industry conversations, and harnessing the power of Weibo Ads, you can unlock the full potential of this platform. As you navigate the intricacies of Weibo marketing, remember that consistency and authenticity are key. By staying true to your brand and actively engaging with your audience, you can position your business for sustained success in the competitive world of B2B marketing.

 

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Ignite Your B2B Brand in China with the Power of Live-streaming

July 19, 2023

Welcome to the captivating world of live streaming in China, where businesses are transformed, lives are changed, and B2B can join in on the fun. Live-stream can sound like a daunting and stressful task for more traditional industries, but it doesn’t have to.

In this article, we will explore the incredible impact of live streaming for businesses and individuals alike. From revolutionizing B2B brands to boosting foreign trade, we’ll delve into the exciting realm of live streaming platforms and their role in shaping the Chinese market. So, get ready to embark on a thrilling journey that combines entertainment, education, and limitless opportunities.

 

Live Streaming: A Modern Twist to TV Shopping

Globally, live-streaming has breathed new life into TV Shopping, offering a contemporary twist that captivates audiences worldwide. It generated sales of $480 billion in China last year that are likely to jump 30% this year. 

B2B brands, usually considered to be on a more conservative side, are leveraging this dynamic medium to expand their reach and engage with customers on a whole new level both in China and beyond. In a survey conducted among Chinese B2B brands, 56% said that they plan to increase the budget for live-streaming video in the coming months.   

By harnessing the power of live streaming, businesses can showcase their products and services in an interactive and immersive way, leaving a lasting impact on viewers.

Live Streaming Channels

🤳 Check out our Introduction to WeChat Channels Live-Streaming

Boosting Foreign Trade through Live Streaming

Chinese manufacturers have discovered the immense potential of live streaming platforms in boosting foreign trade. Platforms like Alibaba.com, a leading global wholesale trade platform, have witnessed steady growth in cross-border business-to-business (B2B) trade through live streaming. 

In fact, during a recent trade event organized by Alibaba over 60,000 Chinese businessmen used cross-border live streaming to promote their products, attracting more than 700,000 foreign buyers. Viewers can witness the production process, product testing, and interact with hosts who speak multiple languages, including English, German, French, Spanish, Portuguese, Italian, and Arabic. 

This seamless communication and access to international markets eliminate constraints of time and location, fostering a truly global business environment. This trend has significantly contributed to the rebound in China’s foreign trade.

Can Western brands leverage live-streaming and reach their potential customers and partners based in China?

💼 10 Ways for a B2B Brand to Generate Leads on WeChat

Breaking Barriers for B2B Brands: Virtual Tours and Multilingual Experiences

Travel restrictions during COVID-19 seriously impacted the possibility of face-to-face meetings, trade show participation and factory meetings not only among overseas brands but also internally. That’s why Chinese companies acted fast and quickly adapted to obstacles. Virtual tours, industry conferences in metaverse, live-streaming shows and webinars quickly entered Chinese digital space and are here to stay. 

Since China’s reopening earlier this year, visitors can come freely to China. Nevertheless, new tools developed helped to break down geographical barriers and enabled brands to start and continue conversations online at their fingertips.

 

Live-streaming: What To Stream and How?

B2B brands can captivate their audiences through engaging live-streams on a myriad of topics. Whether it’s industry insights, product demonstrations, or thought-provoking discussions, live-stream events can offer a dynamic platform to connect, educate, and foster meaningful connections with clients and partners.

Themes:

  • New products and explanations of new features and functionalities
  • Frequently asked questions
  • Case studies
  • Tutorials
  • Behind the scenes: virtual tours, production process
  • Interviews
  • Trade shows

Because the Chinese digital ecosystem is vastly different from the global one, user behavior also varies considerably. However in this case it will work in your favor. 

Why WeChat Channels?

In China, users often don’t need to switch between different platforms and apps. Therefore if they already follow you on WeChat, you can send them a notification that a live-stream will take place and remind them just before it starts. It’s very convenient and helps to maximize effort. 

B2B Live Stream WeChat Santoni

Since most B2B brands build their brand hub on WeChat it’s the best choice to start live-streaming there as well (click here to learn more about WeChat for B2B sector). Thanks to the multitude of functionalities like live comments, customer service connection, and more, brands can bring their communication to the next level and truly get in a conversation with their followers.  On WeChat live-streams can be saved and watched later by your followers and newcomers. Recently our Head of Strategy, Miriam Dabrowa, shared her insights on how luxury brands can leverage WeChat Channels for live-streaming with JingDaily, you can read the full article here: A Luxury Brand Guide To Using WeChat Channels. Although, the article is dedicated to luxury brands, B2B brands can also learn and apply the key takeaways.

B2B Live Stream WeChat Santoni

⚠️Live-streaming from trade shows outside of China require applying to Tencent beforehand. You can contact us to support you on this.

🎥 See how you can get started on WeChat Channels – Guide for Beginners

The Fun Side of Live Streaming: Engaging and Entertaining

Live Streaming isn’t just about serious business—it’s also a realm of entertainment and engagement. This kind of content can seriously increase your credibility with authentic live content. Of course, professionalism should always be a priority but audiences look for valuable and interesting content first. 

The rise of live streaming in China has revolutionized the way businesses approach marketing and engagement. It has become a driving force in boosting foreign trade and facilitating cross-border business transactions.

Live Streaming not only breaks down barriers but also provides an entertaining and immersive experience for viewers. English-speaking WeChat users can now dive into this exciting world, where education, entertainment, and endless opportunities converge.

So, embrace the power of live streaming and unlock a new realm of business growth and engagement. Don’t miss out on this incredible journey that awaits you in the captivating world of live streaming in China. Also, don’t forget to check out article on Top 5 alternatives for LinkedIn in China you need to know now. For additional information, please contact at contact@thewechatagency.com.

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WeCom: The Essential Chinese Business Communication Tool for the Online Era

June 9, 2023

The COVID-19 pandemic has accelerated the shift towards online business for businesses around the world. As a result, WeCom, a communication and collaboration platform developed by Tencent, has become increasingly popular among businesses. It offers video conferencing, instant messaging, and file sharing, making it a valuable tool for remote work.

Moreover, it has also helped businesses adapt to new customer behaviours and preferences, such as online shopping and virtual events, and stay connected with their customers in the absence of face-to-face interactions. Online communication tools like WeCom have become essential for companies looking to stay competitive in the current business environment.

Let’s get to know this platform in more detail in this article.

 

What is WeCom?

WeCom, developed by Tencent, is a business communication and collaboration app. Formerly known as WeChat Work, it offers features like group chat, video conferencing, file sharing, and task management.

It integrates with email, calendar, and CRM systems. It’s popular in China, supports multiple platforms and languages, and allows larger group sizes and more contacts compared to WeChat.

It also enables interaction between WeChat and WeCom users. Certain features may be restricted based on user settings and permissions.

 

How is it different from WeChat?

WeCom is targeted for business communication needs whereas WeChat can be used to post articles, run ads and get connected with potential customers. Some of the significant differences between these apps are

WeChat allows an individual account to create a group with up to 500 members, while its business equivalent allows up to 10,000 group members for an organizational group and up to 2000 members for other groups. The organization can use it to invite customers, vendors, suppliers, and partners to join its groups for more accessible communication. Similarly, a WeChat account can add up to 5000 “friends,” but an individual WeChat Work account can add up to 50,000 “friends.

Besides, a WeChat account can send up to 200 messages to friends, while the other account has no limit for bulk messages.

Another feature that makes it more business-friendly than WeChat is that professional accounts can share the information of their “friends” (e.g., customers) with other professional members, which makes for seamless work handover or workflow support.

Moreover, these powerful features can be beneficial for business networking as well as operations management. Users of both platforms can interact with each other, as both platforms are developed by Tencent and are integrated with each other. This means that users of WeChat can send messages and make calls to WeCom contacts, and vice versa. Similarly, users of WeCom can also interact with WeChat contacts by adding them to their WeCom contacts list and sending messages or making calls through the app.

Additionally, WeChat Work provides various APIs to allow organizations to access and integrate it with other applications, including those of the WeChat ecosystem and third-party partners.

 

APIs – Application Programming Interfaces

Tencent provides a range of APIs that developers can use to build custom integrations and extensions for the platform. Here are some of the most popular APIs:

Chat API: This API allows developers to build custom chatbots and integrations for chat feature, enabling users to interact with third-party services and applications directly within the platform.

Directory API: This API provides access to user and group information within, making it easier to manage users, groups, and permissions.

Event API: This API allows developers to receive real-time notifications for various events, such as message send/receive, user login/logout, and group chat creation/deletion.

Contact API: This API allows developers to manage and synchronize contact information between the platform and external systems.

Authentication API: This API provides secure authentication and authorization for third-party applications that need to access features and data.

Drive API: This API enables developers to build custom integrations for cloud storage and file sharing features, allowing users to access and share files directly within the platform.

🌏 Why should brands use CRM Integrations on WeChat?

These are just a few examples of the APIs available for WeCom. Developers can access the full API documentation and resources on the WeCom developer website.

WeCom Usage in China & How Covid-19 Influenced Its Usage

WeCom, Tencent’s dedicated product for business communication and office collaboration, reached 180 million active users with more than 10 million companies and organizations last year.

When Covid-19 hit and everyone was forced to work, tools like WeCom made the transition easy for people to keep up with their work and business. WeCom facilitated remote work and virtual events during the pandemic.

WeCom helped with:

Increased Adoption: As businesses and organisations shifted to remote work and online collaboration, there was a surge in the adoption of WeCom. According to Tencent, the company behind WeCom, the app saw a 200% increase in usage in China during the early stages of the pandemic in 2020.

Hybrid Work Model: As China emerged from the pandemic and returned to work, many businesses adopted a hybrid work model, with employees working both in the office and remotely. WeCom played a key role in facilitating this model, as it allowed employees to communicate and collaborate seamlessly regardless of their physical location.

Virtual Events: With the cancellation of in-person events and conferences, many organisations turned to virtual events to connect with customers and partners. WeCom’s video conferencing and group chat features made it a popular platform for hosting virtual events.

How B2B Brands Can Use WeCom

Customer Support: B2B brands can use WeCom to provide customer support to their clients. They can create a dedicated customer support group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Sales and Marketing: B2B brands can use Wecom to communicate with their potential clients and partners. They can create groups and invite prospective clients to join them to provide product information, answer questions, and share marketing collateral. This can help businesses build stronger relationships with potential clients and generate leads.

Collaboration: B2B brands can use Wecom to collaborate with their external partners, vendors, and suppliers. They can create groups and invite external parties to join them for discussions, document sharing, and project management. This can help businesses streamline their supply chain management and enhance collaboration with external parties.

Event Management: B2B brands can use Wecom to manage their events and conferences. They can create groups for attendees, share event schedules, and send notifications to keep attendees informed about the latest updates. This can help businesses enhance the attendee experience and engage with their audience more effectively.

💼WeChat for B2B sector & 10 Ways for a B2B Brand to Generate Leads on WeChat

How B2C Companies Can Use WeCom

WeCom can be used by B2C companies to enhance their communication with customers and improve their overall customer experience. Here are some ways B2C companies can use WeCom:

Customer Service: B2C companies can use WeCom to provide customer service to their customers. They can create a customer service group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Marketing: B2C companies can use WeCom to promote their products or services and engage with their customers. They can create groups and invite customers to join them for product launches, promotions, and other marketing events. This can help businesses build stronger relationships with their customers and increase customer loyalty.

Sales: B2C companies can use WeCom to facilitate sales with their customers. They can create groups and invite customers to join them to provide product information, answer questions, and place orders. This can help businesses enhance their sales processes and provide a more convenient shopping experience for their customers.

Feedback and Surveys: B2C companies can use WeCom to gather feedback and conduct surveys from their customers. They can create groups and invite customers to participate in surveys or provide feedback on their products or services. This can help businesses gain valuable insights into their customers’ needs and preferences and make data-driven decisions.

Overall, WeCom can be a valuable tool for B2C companies to enhance customer communication and engagement. It improves customer service, and increase customer loyalty and satisfaction.

 

Setting Up WeCom for Your Business

Employers can create a WeCom account by following these steps:

  1. Firstly, go to the WeCom registration page: https://work.weixin.qq.com/
  2. Secondly, enter your company information, including company name, industry, and contact information.
  3. Create an administrator account by entering your email address and creating a password. This account will have full access to your company’s WeCom account and settings.
  4. Verify your email address by clicking on the verification link sent to your email.
  5. Set up your company’s WeCom account by following the prompts provided by the platform.
  6. Once your account is set up, you can invite employees to join by providing their phone numbers and email addresses.

 

Note that there may be additional steps required for verifying your company’s information and setting up specific features within WeCom, such as third-party integrations or customer support channels. Be sure to consult WeCom’s documentation and support resources for more information on how to customize and optimize your account for your business needs.

🗣️Top 5 alternatives for LinkedIn in China you need to know now

Conclusion

WeCom has revolutionized business communication in China. It provides an efficient and secure platform that empowers organizations to thrive in a fast-paced and interconnected environment. By leveraging the features and capabilities of WeCom, businesses can enhance their productivity. They can also foster collaboration, and build strong relationships, ultimately driving growth and success in the dynamic Chinese market.

If you want to know more about the Chinese market contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

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What is Whitelisting and How It Can Help Brands Boost Collaborations on WeChat?

December 5, 2022

All WeChat content creators and marketing managers will agree that getting organic views under their articles is getting tougher year by year. In the highly-saturated space as WeChat is, ads are of great help but do you want to know how to reach new audiences through organic content? That is possible by collaborating with so-called hot accounts (industry accounts with a big reach and strong reputation) and influencer accounts on WeChat. 

We saw a lot of our clients partnering with other accounts to promote their brand but despite sometimes high fees, these sponsored articles didn’t generate any additional traffic or new followers for the client’s account. Did it happen to you too? Learn how to avoid these mishaps in our article and which methods will work towards your particular goals. 

 

What is Whitelisting?

So what is exactly whitelisting and how to share content on Wechat using this method?

Whitelisting is the method of allowing access to resources created and posted by your account to only authorized parties. When it comes to WeChat as a social platform, whitelisting can be very beneficial for users and businesses alike. By leveraging whitelisting your brand can reach new audiences who are already curious about your industry and potential customers. 

Shortly, you can allow other accounts to reshare or as WeChat call it, reprint, your articles on their accounts. 

Content that can be redistributed in this way must have the ‘original content’ mark meaning that you’re the owner of the content. 

Content producers can click the “original content declaration” button in the backend when publishing to claim full ownership of the content. In order to do so the articles must be at least 300 characters long. Note that articles without this designation can be easily copied and redistributed without your knowledge. It’s always good to tick the ‘original content’ box! Find requirements for accounts that post mostly visual-based content and can’t read 300 characters on the official WeChat / Weixin website. 

 

Types of sharing content in WeChat

By default, all accounts can reshare articles from other accounts on WeChat. However, this function is not very popular. It doesn’t look aesthetically pleasing or attractive. You can see it below. 

There are two main types of authorization for third-party partners to reprint your content. 

First of all, the authorization can be granted for individual articles or for all content posted on your account (global reprint permission 全局可转载帐号). The second option means that the whitelisted partner will be able to share all our articles at any time.

In both cases, you will have additional options to consider when allowing other accounts to reshare your content. You can: 

  • Require a partner account to display a link to the original official account: You can require always have a link to the original article visible. This will enable the readers to visit the original article and potentially 
  • Give permission to edit: You can grant the resharing account permission to edit the article; otherwise, the article will be forwarded in its entirety.

Whitelisting

As you can see you can choose different options depending if the relationship with the partner is to be a one-off or a long-term one. 

Secondly, keep in mind that if you don’t require the partner to show the link to the original article you’re losing the chance to redirect the fans to your account. Having a contact card tile with the link to your account or a QR code is a must if your goal is to drive traffic to your account. 

Reprinting – how is it displayed on WeChat?

Sharing WeChat B2B

As you can see in the 3rd option, users will see right away the original source of the article and they can click to follow your account. Your partner on the other hand can add a short note about why they are reposting this article or any other comment or introduction.

New option! 

Just recently, we spotted a new feature in the WeChat backend. This new option, ‘quick repost’, means all accounts can repost your new article. This option comes with some limitations but it’s a good way to get your content spread. It gives you less control on who can share the article but on the other hand, accounts won’t be able to remove the source or modify it. 

According to WeChat:

  1. When quick repost is on, the source will always be displayed when this article is reposted, and cannot be modified.
  2. Quick repost does not affect the repost authorization of whitelisted accounts. The format is as follows.

Interesting thing:

  • Reprinted articles cannot contain internal WeChat links. 

quick repost wechat

Collaboration and mutual distribution

WeChat’s official accounts can work with other accounts in a variety of ways to spread their content among a chosen target audience. This can be done either by providing a ready-to-use article to partners that will be shared via a whitelisting process. You can also opt to create a new, original article.

It is critical that sponsored content maximizes efforts and truly directs readers from the partner account to the original content on your account. For example, a QR code or contact card at the end of the article will help users to reach the original source.

Similarly, if your brand has several official accounts, the most effective way to cross-promote would be to mutually whitelist each other and regularly reshare key content across. 

 

Collaborations with KOLs in WeChat

Collaboration with KOLs (key opinion leaders), your industry experts, or hot accounts from your industry can be very beneficial. After that, publication brands can work with KOLs to direct traffic from these accounts to your account.

 

Brands that cannot advertise on WeChat

Accounts belonging to restricted industries can also greatly benefit from whitelisting as a key method of promotion on WeChat. Since there are stringent regulations for certain sectors it’s often impossible for these brands to advertise on WeChat.  

But brands in these sectors can only grow organically on WeChat and actually thrive. This is where a carefully planned collaboration strategy helps. Because of that collaborations can help reach new audiences, and with whitelisting facilities, organic content from these brands can get better visibility.

⛔️ Learn who can’t absolutely advertise on WeChat. Does your brand fall within one of these categories?

 

Case study on magazine collaboration

Let’s observe the advantages of collaboration with one of our clients. 

Client: AkzoNobel International Marine Coatings

Industry: B2B Marine & Protective Coatings for the shipping industry

Target Audience: Major shipping companies

Objectives: build brand awareness and brand equity

Solution: Collaborate with expert magazines from the industry to publish content from the brand on their WeChat account.

Results: Magazine articles surpassed by 80% and 125% the brand’s best-performing owned article of the whole year among the relevant target audience

Whitelisting Sharing WeChat B2B case study

These PR-style collaborations also serve as backlinks for WeChat SEO, boosting the brand’s ranking in the WeChat search results. These collaborations produce results both in the short term (by providing brand visibility to magazine followers). In addition, in the long term, it improves the WeChat search index ranking.

🚢You can see the full case study here: Case Study: AkzoNobel (B2B Management)

 

Conclusion

Collaborations, be they with KOLs or partner brands, are crucial to expanding customer bases by reaching new audiences. In conclusion with whitelisting, you can reach high-quality followers with organic content. This is especially helpful for brands that cannot advertise on WeChat and solely rely on organic content to reach their potential customers.

If you want to know more about collaborations and content sharing on WeChat, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

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