WeChat campaigns. Archives

Capturing the Spirit: How Brands Can Harness the Dragon Boat Festival for Effective Marketing

June 20, 2023

The Dragon Boat Festival is a traditional Chinese holiday that occurs on the fifth day of the fifth lunar month, which corresponds to late May or early June on the Gregorian calendar. This year the festival falls on June 22.

The Dragon Boat Festival is one of the four most important traditional Chinese festivals, along with the Spring Festival, Tomb-Sweeping Day, Qixi festival and Mid-Autumn Festival.

The Dragon Boat Festival is a time for Chinese people to honor their cultural heritage, pay homage to Qu Yuan, strengthen community bonds through dragon boat races, and enjoy traditional food and customs. Qu Yuan? Who is that? Let’s dive deeper…

🏮 Learn more about Chinese festivals and how internationals brands can prepare

Why is the Dragon Boat Festival celebrated?

The Dragon Boat Festival has multiple origins and legends associated with it, but the most well-known story is that of Qu Yuan, a famous poet and statesman from ancient China.

Qu Yuan lived during the Warring States period and was famous for his patriotism. When his state was conquered, he drowned himself in the Miluo River as an act of despair and protest against corruption.

The local people admired him and raced their boats in an attempt to rescue him or retrieve his body. They also threw rice dumplings wrapped in bamboo leaves into the river to prevent fish from eating his body.

Today, the Dragon Boat Festival is primarily celebrated through dragon boat races, where teams of rowers paddle in long, narrow boats decorated like dragons. These races take place on rivers, lakes, and other bodies of water.

Rhythmic beat of drums and the cheering of spectators accompany boats. The races symbolize the attempts to save Qu Yuan and commemorate his sacrifice.

Dragon Boat Races © Unsplash

📅 Explore our ultimate China marketing calendar for 2023

Dragon Boat Festival and Mid-Autumn Festival

The Dragon Boat Festival and Mid-Autumn Festival are deeply rooted in Chinese culture and have a long history. Chinese celebrate them with a variety of traditional activities and foods. These days are occasions for people to gather with friends and family. Check some of the main similarities in the ways that locals celebrate both festivals.

Gift Giving: Both festivals are associated with the exchange of gifts. In particular, mooncakes are a traditional gift for the Mid-Autumn Festival, while zongzi (sticky rice dumplings) are the must during the Dragon Boat Festival. Many brands create special gift sets or promotions around these traditional foods.

Zongzi – Starbuck’s Limited Edition

Social Media Campaigns: Brands often run social media campaigns to engage with consumers around both festivals. For example, they might create special filters, stickers, or mini-programs on WeChat or other social media platforms. They may also run contests or promotions that encourage consumers to share their festival experiences on social media.

Sales Promotions: Both festivals are also occasions for brands to offer special discounts or promotions to drive sales. For example, they may offer discounts on mooncakes or zongzi, or create limited edition products that are only available for a limited time.

Brand Storytelling: Brands may use these festivals as an opportunity to tell stories that align with their brand values or message. For example, they may highlight the importance of family, tradition, or community in their marketing campaigns.

Key Differences in Communication

While there are some similarities in marketing communication between the Mid-Autumn Festival and the Dragon Boat Festival in China. However naturally there are also some important differences and nuances to consider. Here are a few examples:

Themes: Firstly, the themes of the two festivals are different, and brands need to tailor their marketing communication accordingly. The Mid-Autumn Festival brings to mind the themes of reunion, harmony, and gratitude. In contrast, the Dragon Boat Festival makes people think of courage, teamwork, and patriotism.

Products: Secondly, the traditional foods popular during these two festivals are different, which can impact the types of products that brands offer. Mooncakes are the traditional food for the Mid-Autumn Festival, and brands often create special mooncake gift sets or offer discounts on mooncakes during the festival. For the Dragon Boat Festival, zongzi (sticky rice dumplings) are the traditional food, and brands may offer promotions or discounts on zongzi, or create festival-themed zongzi packaging.

Timing: The timing of the two festivals is different, with the Mid-Autumn Festival falling on the 15th day of the 8th lunar month, while the Dragon Boat Festival falls on the 5th day of the 5th lunar month. This can impact the length of marketing campaigns and the timing of promotions.

Consumer Preferences: Consumer preferences may differ for the two festivals, which can impact marketing communication. For example, during the Mid-Autumn Festival, consumers may be more interested in high-end, luxury mooncakes, while during the Dragon Boat Festival, consumers may be more interested in affordable zongzi options.

🥮 Discover more about the roots of Mid-Autumn Festival and How Brands Celebrate It

Marketing with the Dragon Boat Festival

The Dragon Boat Festival is an excellent opportunity to connect with and build relationships with your followers/customers. One way is to create a limited period gift or product linked to the festival. Starbucks is a good example; if you buy a certain amount of Zongzi, you can get a gift bag.

Another example is Li-Ning’s Dragon Boat Festival offer. Li-Ning, one of China’s leading sportswear brands, has refashioned its classic lifestyle sneakers, ‘001 Unblock’ into a “zongzi”. Their themed edition replicated features of zongzi (see above) in honor of the special occasion.

Li Ning 001 Unblock Dragon Boat Festival

Conclusion

The Dragon Boat Festival in China presents a unique and exciting opportunity for brands to connect with their target audience. However, it is crucial for brands to tailor their marketing communication. Consider the themes, products, timing, and consumer preferences associated with the Dragon Boat Festival.

If you want to know more about the Chinese market, contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

WeCom: The Essential Chinese Business Communication Tool for the Online Era

June 9, 2023

The COVID-19 pandemic has accelerated the shift towards online business for businesses around the world. As a result, WeCom, a communication and collaboration platform developed by Tencent, has become increasingly popular among businesses. It offers video conferencing, instant messaging, and file sharing, making it a valuable tool for remote work.

Moreover, it has also helped businesses adapt to new customer behaviours and preferences, such as online shopping and virtual events, and stay connected with their customers in the absence of face-to-face interactions. Online communication tools like WeCom have become essential for companies looking to stay competitive in the current business environment.

Let’s get to know this platform in more detail in this article.

What is WeCom?

WeCom, developed by Tencent, is a business communication and collaboration app. Formerly known as WeChat Work, it offers features like group chat, video conferencing, file sharing, and task management.

It integrates with email, calendar, and CRM systems. It’s popular in China, supports multiple platforms and languages, and allows larger group sizes and more contacts compared to WeChat.

It also enables interaction between WeChat and WeCom users. Certain features may be restricted based on user settings and permissions.

How is it different from WeChat?

WeCom is targeted for business communication needs whereas WeChat can be used to post articles, run ads and get connected with potential customers. Some of the significant differences between these apps are

WeChat allows an individual account to create a group with up to 500 members, while its business equivalent allows up to 10,000 group members for an organizational group and up to 2000 members for other groups. The organization can use it to invite customers, vendors, suppliers, and partners to join its groups for more accessible communication. Similarly, a WeChat account can add up to 5000 “friends,” but an individual WeChat Work account can add up to 50,000 “friends.

Besides, a WeChat account can send up to 200 messages to friends, while the other account has no limit for bulk messages.

Another feature that makes it more business-friendly than WeChat is that professional accounts can share the information of their “friends” (e.g., customers) with other professional members, which makes for seamless work handover or workflow support.

Moreover, these powerful features can be beneficial for business networking as well as operations management. Users of both platforms can interact with each other, as both platforms are developed by Tencent and are integrated with each other. This means that users of WeChat can send messages and make calls to WeCom contacts, and vice versa. Similarly, users of WeCom can also interact with WeChat contacts by adding them to their WeCom contacts list and sending messages or making calls through the app.

Additionally, WeChat Work provides various APIs to allow organizations to access and integrate it with other applications, including those of the WeChat ecosystem and third-party partners.

APIs – Application Programming Interfaces

Tencent provides a range of APIs that developers can use to build custom integrations and extensions for the platform. Here are some of the most popular APIs:

Chat API: This API allows developers to build custom chatbots and integrations for chat feature, enabling users to interact with third-party services and applications directly within the platform.

Directory API: This API provides access to user and group information within, making it easier to manage users, groups, and permissions.

Event API: This API allows developers to receive real-time notifications for various events, such as message send/receive, user login/logout, and group chat creation/deletion.

Contact API: This API allows developers to manage and synchronize contact information between the platform and external systems.

Authentication API: This API provides secure authentication and authorization for third-party applications that need to access features and data.

Drive API: This API enables developers to build custom integrations for cloud storage and file sharing features, allowing users to access and share files directly within the platform.

🌏 Why should brands use CRM Integrations on WeChat?

These are just a few examples of the APIs available for WeCom. Developers can access the full API documentation and resources on the WeCom developer website.

WeCom Usage in China & How Covid-19 Influenced Its Usage

WeCom, Tencent’s dedicated product for business communication and office collaboration, reached 180 million active users with more than 10 million companies and organizations last year.

When Covid-19 hit and everyone was forced to work, tools like WeCom made the transition easy for people to keep up with their work and business. WeCom facilitated remote work and virtual events during the pandemic.

WeCom helped with:

Increased Adoption: As businesses and organisations shifted to remote work and online collaboration, there was a surge in the adoption of WeCom. According to Tencent, the company behind WeCom, the app saw a 200% increase in usage in China during the early stages of the pandemic in 2020.

Hybrid Work Model: As China emerged from the pandemic and returned to work, many businesses adopted a hybrid work model, with employees working both in the office and remotely. WeCom played a key role in facilitating this model, as it allowed employees to communicate and collaborate seamlessly regardless of their physical location.

Virtual Events: With the cancellation of in-person events and conferences, many organisations turned to virtual events to connect with customers and partners. WeCom’s video conferencing and group chat features made it a popular platform for hosting virtual events.

How B2B Brands Can Use WeCom

Customer Support: B2B brands can use WeCom to provide customer support to their clients. They can create a dedicated customer support group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Sales and Marketing: B2B brands can use Wecom to communicate with their potential clients and partners. They can create groups and invite prospective clients to join them to provide product information, answer questions, and share marketing collateral. This can help businesses build stronger relationships with potential clients and generate leads.

Collaboration: B2B brands can use Wecom to collaborate with their external partners, vendors, and suppliers. They can create groups and invite external parties to join them for discussions, document sharing, and project management. This can help businesses streamline their supply chain management and enhance collaboration with external parties.

Event Management: B2B brands can use Wecom to manage their events and conferences. They can create groups for attendees, share event schedules, and send notifications to keep attendees informed about the latest updates. This can help businesses enhance the attendee experience and engage with their audience more effectively.

💼WeChat for B2B sector & 10 Ways for a B2B Brand to Generate Leads on WeChat

How B2C Companies Can Use WeCom

WeCom can be used by B2C companies to enhance their communication with customers and improve their overall customer experience. Here are some ways B2C companies can use WeCom:

Customer Service: B2C companies can use WeCom to provide customer service to their customers. They can create a customer service group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Marketing: B2C companies can use WeCom to promote their products or services and engage with their customers. They can create groups and invite customers to join them for product launches, promotions, and other marketing events. This can help businesses build stronger relationships with their customers and increase customer loyalty.

Sales: B2C companies can use WeCom to facilitate sales with their customers. They can create groups and invite customers to join them to provide product information, answer questions, and place orders. This can help businesses enhance their sales processes and provide a more convenient shopping experience for their customers.

Feedback and Surveys: B2C companies can use WeCom to gather feedback and conduct surveys from their customers. They can create groups and invite customers to participate in surveys or provide feedback on their products or services. This can help businesses gain valuable insights into their customers’ needs and preferences and make data-driven decisions.

Overall, WeCom can be a valuable tool for B2C companies to enhance customer communication and engagement. It improves customer service, and increase customer loyalty and satisfaction.

Setting Up WeCom for Your Business

Employers can create a WeCom account by following these steps:

Firstly, go to the WeCom registration page: https://work.weixin.qq.com/
Secondly, enter your company information, including company name, industry, and contact information.
Create an administrator account by entering your email address and creating a password. This account will have full access to your company’s WeCom account and settings.
Verify your email address by clicking on the verification link sent to your email.
Set up your company’s WeCom account by following the prompts provided by the platform.
Once your account is set up, you can invite employees to join by providing their phone numbers and email addresses.

Note that there may be additional steps required for verifying your company’s information and setting up specific features within WeCom, such as third-party integrations or customer support channels. Be sure to consult WeCom’s documentation and support resources for more information on how to customize and optimize your account for your business needs.

🗣️Top 5 alternatives for LinkedIn in China you need to know now

Conclusion

WeCom has revolutionized business communication in China. It provides an efficient and secure platform that empowers organizations to thrive in a fast-paced and interconnected environment. By leveraging the features and capabilities of WeCom, businesses can enhance their productivity. They can also foster collaboration, and build strong relationships, ultimately driving growth and success in the dynamic Chinese market.

If you want to know more about the Chinese market contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

Exploring WeChat Channels Backend: Features & Stats

April 28, 2023

WeChat Channels: In today’s digital age, social media has become an essential part of our lives. From personal to professional use, we all use social media platforms to connect, share, and grow. One such platform that has gained immense popularity in recent times is WeChat Channels. Channels are one of the most important features that Tencent plans to invest in this year. We wrote more about it in WeChat Channels: An In-Depth Look at the Statistics and the Future Plans.

One of the key features of WeChat is that it can be accessed both from the mobile and desktop levels. While the mobile version is ideal for content creators who want to create and share content on the go, accessing Channels through the desktop version offers more functions and a clearer overview of statistics.

Some of the key channel statistics that WeChat provides are follower metrics, message data, engagement metrics, average open rates, location and demographics, and content performance. WeChat’s channel statistics provide valuable insights for businesses to track their performance and make data-driven decisions to optimize their marketing and engagement efforts on the platform.

Let’s dive deeper into this to understand how the WeChat Channels backend works to take the utmost advantage of the platform for different business needs.

You can access it at: https://channels.weixin.qq.com/

WeChat Channels Backend Homepage:

One of the key features of WeChat is its desktop-level functionality, which allows users to schedule the publication of posts and view important daily data.

WeChat Channels Backend Homepage

Upon logging into WeChat, users can see the most important daily data from the previous day. This data includes key statistics such as the number of views, likes, and comments on recent posts. This information is useful for businesses and individuals who are interested in tracking the performance of their content on the platform.

In addition to viewing daily data, users can also schedule the publication of their posts directly from the desktop. This functionality allows users to plan and prepare their content in advance, which can be particularly useful for businesses and individuals who want to maintain a consistent posting schedule.

WeChat Channels Content Management:

Preparing and scheduling social media content can be a time-consuming task for content creators. On the desktop backend of WeChat Channels, brands have the ability to prepare their posts and schedule them for publishing at a later time. This includes the ability to upload videos or create carousels of images, write engaging copy with relevant hashtags, add location tags, and schedule the post for a specific date and time.

WeChat Channels Backend Post Scheduling

In addition to these key features, brands can also add a short title for SEO purposes, helping to optimize their post for WeChat search engine and improve its visibility for the Channels algorithm. By carefully crafting the title and post description along with hashtags, content brands can increase the chances of their post being discovered by users who are actively searching for related content.

🏆 Explore top practices for WeChat Channels posting in WeChat Channels – How to Post for Success?

WeChat Channels Data:

The statistics page is where the most important information sits. We have access to all the data, including followers’ data, demographics, and post data.

Firstly, we can see changes in the follower base.

It is worth noting that following the WeChat Channels account requires a separate action to follow. As of now, official accounts where brands post articles although can be linked in many ways do not share the follower base pools.

WeChat Channels Data

On this page, we can track changes in the follower base by different time ranges and actions performed. We can also see our followers’ demographics, such as gender, age, location, and system used.

Secondly, we can see data regarding our posts. By day and time periods, we can see total views, engagements, and source of traffic.

For each unique post, we can see:

Completion rate
Views
Average playtime
Engagements such as likes, recommendations, comments, shares
Set as ringtone

These data points help content creators to understand what kind of content is resonating with their audience. This way they can optimize their strategy accordingly.

Other functions of WeChat Channels desktop:

In addition to the above data points, the WeChat Channels backend also provides other important functions. For example, live-streaming, e-commerce, comments, and private message management. These features can be linked with WeCom, WeChat’s enterprise communication and management platform. The heating tool is another useful function that allows content creators to boost views and increase exposure.

Live-streaming: WeChat allows users to live stream videos from their desktop. This feature can be used for personal or business purposes, such as conducting online workshops, tutorials, and product demonstrations.

🎥 Learn more about WeChat Channels Livestreaming in one of our most popular blog posts

E-commerce: WeChat has a built-in e-commerce platform that allows businesses to sell their products directly on the app. It allows for a seamless and instant shopping experience.

Comments and private message management: WeChat’s desktop backend allows users to manage their comments and private messages more efficiently. This feature can be used by businesses to improve their customer service and respond to customer inquiries more quickly.

Heating tool: WeChat’s heating tool is a feature that can be used by businesses to boost their views and increase exposure. This feature can be used to promote a business or product to a wider audience.

Explore our Beginner’s Guide to WeChat Channels

Conclusion:

In conclusion, the WeChat Channels backend is a powerful tool that provides valuable insights and statistics for content creators to analyze their performance and optimize their strategies. By leveraging this information, content creators can understand their audience better and tailor their content to engage and grow their followers. With the help of additional functions such as live-streaming, e-commerce, and heating tools, content creators can further enhance their presence on WeChat and achieve their marketing objectives.

If you want to know more about the Chinese market and how we can help create successful WeChat campaigns for your business contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.